shop.ringautomotive.com

Welcome to the shop.ringautomotive.com terms and conditions for use.

These terms and conditions are for the use of the shop website and are the basis on which we supply any of the products listed for sale.  In accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please read these terms and conditions carefully before ordering any products from our shop.

Should you need any help with these terms and conditions please contact Ring Customer Services.  You will find the contact options in the next section.

We are Ring Automotive Ltd, a company registered in England and Wales under company number 05305131. Our registered office and main trading address is Ring Automotive Ltd, Gelderd Road, Leeds, LS12 6NA. Our VAT number is GB 857 0586 94.  We operate shop.ringautomotive.com.

You can contact us through the following options

Our acceptance of your order will take place when we email you to despatch your order, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock or because we have identified an error in the price or description of the goods.

We will assign an order number to your order and tell you what it is when we send out your order acknowledgment. It will help us if you can tell us the order number whenever you contact us about your order.

Our shop website is solely for the promotion of our goods in Great Britain (GB).  We are not able to ship orders outside of Great Britain at this time. This means currently we are not able to ship to the following locations:

  • Republic of Ireland
  • Northern Ireland
  • Isle of Man
  • Channel Islands

Every effort is made to display images of the products on the Ring Shop accurately. We cannot guarantee a completely accurate representation e.g. a device's display of the product may not accurately reflect the finish of the goods. We may also use images which are a fair representation of the products but which do not represent the precise finish of the products or function you have ordered. Please pay particular attention to the title description and main product description for the goods.

Upon the formation of the contract Ring Automotive will:

  • Ensure the goods supplied are of a satisfactory quality
  • fit for the intended purpose
  • and match the description shown on shop.ringautomotive.com

If, when they are supplied, the goods do not meet the requirements above, you have 30 days from receipt of the order to reject the goods and ask for a full refund. Refunds will be made within 14 days of us receiving the goods back. We will always work to process returns and refunds as quickly as possible.  To help us with this please make sure your returns label includes the order number and you return the delivery note with your parcel.

Dependant on the reason for the return you do have the option for a replacement product.  Please contact Customer Services to arrange a replacement (contact details can be found in the About Ring Automotive section).  Should you opt for a replacement product, the time remaining of the 30 days from original receipt of the order will be paused.  There will be no cost to you for an agreed replacement product.

If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund.  Please refer to the section on the Ring Guarantee.

Should you change your mind after placing your order and you have not received a despatch confirmation from us, you have the following options to cancel the order:

  • Call Ring Services on – 0113 213 7333 (Monday – Friday 830a.m. – 5pm) – contact this way we means we can advise on the status of the order.
  • You can send us an email to cancel. Guidance on the structure of the email is shown below.  Please note we may not see an email in time to stop the despatch of your order. Should this happen you can return the product to us under the 30 day no quibble returns policy.
Cancellation by email template

To Ring Automotive

I/we [*] hereby give notice that I/we[*] cancel my/our [*] contract of the sale of the following goods [*].

Ordered on [*]. Received on [*].  Order reference [*].

Name of customer

Address of Customer

[*] delete or insert as appropriate

Please also refer to the section on returns and refunds.

We may make changes to products:

  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement minor technical adjustments and improvements.

These changes will not affect your use of the goods and will not affect your statutory rights.

The availability of products in the shop will be displayed on the product page and at the checkout stage.  Should a product be out of stock you will not be able to place an order until we return to having stock availability.  Should there be any stock discrepancies when we come to process the order we will contact you to advise you on timings and options.

Delivery of products ordered on the Ring Automotive Shop will be handled by DPD.

The following delivery options are available:

DPD Standard GB Delivery - Order before 2pm for next working day delivery.

  • Free on orders over £25 or
  • £3.95 delivery charge for orders below £25

DPD Standard GB 2 Day Delivery - Some GB postcodes will take 2 working days. For these postcodes Monday to Friday is classed as a working day

  • Free on orders over £25 or
  • £3.95 delivery charge for orders below £25

DPD 1200 Next Day - Order by 2pm for next working day delivery before 12 noon.

  • This is an option for faster delivery to all available postcodes for this DPD service
  • £6.95 delivery charge on all orders this option is available for

DPD Off-Shore Delivery - Timings will vary by postcodeOrder by 2pm for same working day dispatch.

  • £11.95 delivery charge for all DPD off-shore postcodes
  • This DPD service covers the Scottish Highlands/Islands, Northern Island, Isle of Man, and the Channel Islands.

 

Delivery Process

Once your order has been dispatched you will receive an email from DPD confirming your tracking number.  This email will have all delivery details including a link to DPD.

On the delivery day you will receive an update from DPD confirming the delivery time slot. 

You will also have the option to make an in-flight change to your delivery once you receive the first communication from DPD (e.g. changing the shipment to collect at one of DPD's Ship to Shop locations).

Should you need any additional assistance, please contact Ring Customer Services (available Monday – Friday 8.30am – 5pm):

Additional Delivery Information

At this time delivery options are available for the United Kingdom. We are not able to deliver to the Republic of Ireland.

Latest guide to postcodes that will be a DPD Standard GB 2 Day Delivery - AB25, AB31, AB33-35, AB41-54, PH15-18, TR21-25


Delivery timings are based on working days, Monday to Friday.  Please refer to the guide below which is based on a standard GB delivery (excluding DPD 2 day postcodes):

  • Order before 2pm Monday to Thursday – delivery is the next working day.

  • Order after 2pm Monday to Friday – the delivery will be picked and dispatched the next working day.
  • Orders placed Saturday/Sunday - will be picked and dispatched the next working day.
  • Orders placed on bank holidays/public holidays - will be picked and dispatched the next working day.

For GB postcodes that have longer delivery times, please use the guide above as an indication of the pick and dispatch timings.

We are not responsible for delays outside our control. If our supply of your order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay or if we have to withdraw supply of the goods you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

If no one is available at your address to take delivery of the order and they cannot be posted through your letterbox, DPD will leave you a note informing you of how to re-arrange delivery.

If, after a failed delivery, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may have to end the contract.

The price of the Products and our delivery charges will be as quoted on shop.ringautomotive.com, except in cases of obvious error.  In cases of obvious error we will, out our discretion, either contact you before despatching or reject the order and send a communication explaining the reason for rejecting.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders that have already been placed.  Should we have a case of an obvious error we will endeavour to make contact before the order is despatched.

All product prices are inclusive of VAT.

Payment for all Products must be by the payment options made available at checkout.  These include credit or debit card, Paypal, Apple Pay, Google Pay and Amazon Pay. We can accept payment with Visa, MasterCard and Delta. (We do not accept American Express, Diners Club or JCB). Your card may be charged before we dispatch your order.

On occasion, we offer our customers certain promotional codes, offers and discounts, details of which can be found on our website. Any applicable promotional codes, offers or discounts available to you at the time you place your order will be shown on our website.

Promotional codes cannot be used in conjunction with any other offers and promotional codes may not be applied to purchases of some of our products (though we will make this clear on our website).

We reserve the right to amend or withdraw any of our promotional codes, offers and discounts at any time at our discretion.

If we consider or suspect that you have utilised any of our promotional codes incorrectly or in circumstances whereby they should not have been utilised, we reserve our right to cancel your order without notice or liability to you save that we will refund any monies you have paid for goods but not received.

Ring Automotive wants you to be happy with your purchase.  We are happy to offer a no quibble returns policy within the first 30 days of purchase.  If the item is faulty, we will offer a refund or exchange where available – for additional information please refer to the Ring Guarantee section.

This does not affect your legal rights as a consumer.

For returns please follow the guidance listed below:

  1. With your product you will have received a delivery note and a returns label. The delivery note has the returns guidance printed on the reverse side.  You will be able to use this returns label in the following circumstances:
  • No quibble returns in the first 30 days
  • Should the product be faulty as per the Ring Guarantee section

  1. Please use the reverse of the delivery note to tell us why you are returning the product and include this with your return parcel. This is important as we will check all returns. Understanding why you have made a return and having you order details helps us to process your return quickly.

    Please also follow the returns guidance on the reverse of the delivery note.  We will cover the cost of the return via the DPD return to shop facility.
  1. Please re-pack the product/products in the parcel they were supplied in, or other suitable shipping protection. Please follow the steps indicated on the returns label and take the returns parcel to one of DPDs return to shop options.
  1. At the chosen returns shop you will receive a receipt for your return. If you are happy to provide your mobile at the return shop, DPD will send you a text so you can track the progress of your return. Returns should take 2 working days to be delivered back to the Ring Automotive Warehouse.

We will always aim to process returns as quickly as possible.  We will check all products returned against the reason for return indicated on the reverse of the delivery note.  We will process a refund, if required, within 14 days of receiving the product.

Should you need assistance with your return please contact Customer Services who are available Monday to Friday 8.30am – 5pm:

Refunds will be issued for the following reasons:

  • Returned within the 30 day no quibble period
  • The product does not meet the requirements of your consumer rights
  • The product is faulty (please also refer to the Ring Guarantee section)

We will refund the money received from you using the payment method originally used to make the purchase.

As there is a flat charge for delivery we will not refund delivery charges where you only return part of an order.  Where we refund delivery charges, this will only be the cost of standard delivery and not the cost if you have chosen a special delivery i.e. timed next day.

Ring Automotive product typically come with a 12 month guarantee that starts from the day the product is received. 

When you buy a product directly from shop.ringautomotive.com your proof or purchase automatically validates the +1 extra year guarantee free of charge and with no product registration required.

Our contract with you is to supply a product that meets the following requirements:

  • the goods supplied are of a satisfactory quality
  • fit for the intended purpose
  • and match the description shown on shop.ringautomotive.com

Ring Automotive are fully committed to product quality and don’t want you to have a product that becomes faulty.  Should this happen and depending on how long you have had the product, we will:

  • Offer you the option for an exchange or full refund if within the first 30 days of receiving the product.
  • Offer a replacement or a full refund if the product can’t be replaced in the first 6 months of receiving the product.
  • Offer a repair or replacement if the product is faulty after the first 6 months of receiving the product up to the end of the guarantee period.

Should you have a concern with a Ring product or want support to understand if you product is faulty, please contact Ring Technical Support (available Monday – Friday 8.30am – 5pm)

phone: 0113 213 7339
email: ring-technicalsupport@osram.com

We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you. If we end the contract for this reason, we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you.

We are not liable for business losses.  The products we supply on the Shop are for domestic and private use.

We will only use your personal information as set out in our privacy policy which can be found in the following link:


We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts.